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The checks carried out by the Commission as well as the Australian Federal Police, other casino regulatory bodies (where applicable) and financial institutions confirm the integrity of staff issued with a licence. 4.158Current penalties for serious breaches of WSPs’ legal obligations, where they exist, are manifestly inadequate, as was highlighted by the NTRC’s fine against Ladbrokes in Mr Fineff’s case. There should be a low threshold for what is considered a serious contravention, and penalties of a scale that act as genuine deterrent to multinational gambling companies breaching their legal obligations. The regulator needs a broad suite of powers so that enforcement decisions can be targeted at particular activities, can compel behavioural change and create a culture of compliance. 4.29Measure three of the NCPF reduced the period in which wagering providers must verify their customers from 90 days to 72 hours or less.

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ACMA is the government body responsible for the regulation of online industries in Australia. 4.131Australia has the highest online gambling losses in the world, per capita, because of regulatory failure. We have been taught to believe we are a culture of gamblers by the advertising budgets of multinational gambling companies competing for market share of our losses.

These recommendations would make gambling much safer, but they will take several years to implement. In the meantime, governments should improve support services to help those suffering harm now. If Australian governments are serious about preventing gambling harm, they will need to bolster their efforts and take action to both reduce the pervasiveness of gambling in Australia and make gambling safer. The gambling industry’s political power lies in its ability to influence elections. They can make their presence known locally, with pokies providers in almost every electorate, stoke community fears about loss of jobs and services (Chapter 4), and they exert financial influence too. Most venue-based consumer protections rely on individual staff to track gambling risk and know when and how to step in – a difficult task which staff have little incentive to undertake.

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Mr Fineff is now in jail, bankrupt and was permanently banned from working as a financial advisor. “It was useful to learn about the different structures of each of the regulators, their different legislative regimes, and to discuss a number of shared experiences and challenges. Three key Western Australian agencies have joined forces to bolster the integrity and monitoring of the gambling industry in the state. Three men have been fined by the Perth Magistrate Court for their involvement in an illegal common gaming house in Mount Lawley which was raided in April 2023.

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In 2024 the NT parliament brought in new maximum penalties, lifting them from $27,450 to $472,500. After losing $3.9 million with Tabcorp and having his account closed, he was approached by two VIP managers from Ladbrokes and BetEasy who offered him inducements to open new accounts. Amy Corcoran, who joined online casino with no minimum deposit the commission in 2018, was a part owner of at least two racehorses while at the regulator.

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• The Northern Territory Racing and Wagering Commission (NTRWC) licenses more than 40 online bookmakers including Sportsbet, Ladbrokes and Bet365, and has become Australia’s de facto national regulator for online wagering.
• “This collaboration will ensure that regulators across the county are developing and sharing best practice regulatory models and also providing more certainty for the industry,” Mr Soulio said.
• The highest value symbols to look out for are the Bedouin, the player should open up a separate section of the site dedicated to the promotions.
• Until the 1990s.40 Even today, only a small number of countries allow high-intensity pokies outside of dedicated gambling venues (such as casinos).41 However, in Australia, only WA limits access to gaming machines in this way.
• Prior to the 2011 amendment to the Casino (Burswood Island) Agreement Act 1985 (“the CBI Agreement Act”) the Western Australian Government was prevented from authorising casino gaming other than in the Burswood Casino (now known as Crown Perth).
• Casino gaming is not authorised once the vessel travels within 12 nautical miles of the scheduled destination where the ship is to berth or anchor.

4.155The Committee recommends national regulation prohibit commissions being paid to staff or any third party involved in the referral or provision of online gambling to an individual. 4.150The Committee recommends that the Australian Government should investigate the benefits and feasibility of requiring online WSPs to apply a standard behavioural algorithm to reduce online gambling harm. 4.140The Committee recommends that national regulation should require customers’ identities to be verified prior to the commencement of online gambling.

Coordinating reform across jurisdictions will make the changes simpler for people to navigate and strengthen governments to withstand vested interest pushback. This will be especially important given the roadmap will take several years to fully implement. Taking action across all jurisdictions is likely to be the most effective way to stand up to the vested interests. It makes it harder for the industry to go after individual politicians, parties, or governments, as it has done in the past (see Chapter 2). The ACT is currently running a small buyback scheme, offering $15,000 per gaming machine authorisation surrendered and $20,000 per authorisation if a venue goes ‘pokie-free’.218 The extra incentive to go ‘pokie-free’ supports the goal of reducing exposure to gambling. Australia should introduce a gambling warning label,201 so that people know when a game contains gambling-like features.

But these industries have adapted to advertising bans in the past, and would do so again. Recent Royal Commissions, reviews of Australian casinos, and the NSW Crime Commission’s inquiry into money laundering through pokies have collectively sparked outrage around the country. The time is right for federal, state, and territory governments to come together to implement a coordinated reform package. Taking action together is likely to be the most effective way to take on the vested interests. NSW has a particularly big job, with a lot more gaming machines than any other state (see Figure 3.3), and the majority requiring an upgrade or retrofit to enable limit setting.